We answer your customers while you work.
Leonessa Desk sets up and runs a WhatsApp assistant that takes bookings, an AI phone receptionist for incoming calls, and care of your Google Business Profile. For restaurants, hotels, B&Bs and salons. In Italian, German and English.
You talk to the founder in person, based in Brescia.
Hi, do you have a table for 2 on Friday at 8pm?
Hi! I'm the Trattoria's automatic assistant. Friday at 20:00 for 2 is available. What name should I put the booking under?
Smith
Great: Friday 20:00, 2 people, name Smith. Shall I confirm it?
The phone always rings at the wrong moment
During service, with your hands busy at the salon, at reception at 11pm: people who write or call and get no answer often book somewhere else. That's what we take care of.
Messages at any hour
Questions arrive late at night and on your day off. The assistant answers at once and leaves you only what really needs you.
Calls during service
When you can't pick up, the AI receptionist takes the call, notes the request and sends you a summary.
International guests
On Lake Garda many guests write in German or English. The assistant replies in their language and you get the summary in Italian.
What we do
Three services, set up and looked after by us. Nothing for you to install or learn.
WhatsApp booking assistant
Answers your customers on WhatsApp, day and night.
- checks availability against your rules
- confirms, moves or cancels bookings
- tells you about every new booking
- passes to you anything it doesn't know
AI phone receptionist
Answers incoming calls when you can't.
- takes bookings or messages
- sends you a summary of every call
- incoming calls only: never telemarketing
Google profile and reviews
Your Google Business Profile, always up to date.
- hours, photos, services and holidays
- help replying to reviews
- no bought or invented reviews
Who we work for
Restaurants, trattorias and pizzerias
Table bookings, Christmas and New Year dinners, groups and allergies noted on the booking. Large groups and special requests go to you.
Hotels and B&Bs on Lake Garda
Availability requests in German, English and Italian, questions about check-in, parking, breakfast and pets. The request reaches you complete: you confirm room and price.
Hair and beauty salons
Appointment requests, changes and common questions on WhatsApp, without interrupting your work.
How it works
We handle it from start to finish.
We meet
A 20-minute chat, at your place or by phone: hours, rules, common questions.
We set it all up
The assistant uses only your information. Nothing to install.
Free trial
Try it for 14 days, free and with no commitment.
You stay in charge
You see every booking and can change rules and hours with one message.
Our rules
- The assistant always tells customers it is an automatic assistant, as the EU Artificial Intelligence Act requires.
- If it doesn't know something it doesn't make it up: it hands the conversation to you.
- It never asks for payments, deposits or card details in the chat.
- Conversations are deleted after 30 days unless agreed otherwise with you.
- Never telemarketing: the receptionist only answers incoming calls.
- There is a real person behind it in Brescia, whom you can call.
Clear prices
A monthly fee plus a one-off setup fee. The written quote is what counts.
WhatsApp + Google
from 79 €/month
- WhatsApp booking assistant
- Google profile care
With AI phone receptionist
from 149 €/month
- everything in WhatsApp + Google
- AI receptionist for incoming calls
Multilingual hotel
from 199 €/month
- Italian, German, English
- complete room requests for reception
One-off setup from €190 to €390 depending on complexity. Indicative prices; any third-party costs (for example the phone line) are listed in the quote.
Questions
Do I need to change my phone number?
Not necessarily. For WhatsApp we look together at linking your number or using a dedicated one. For calls, forwarding the calls you don't answer is enough.
What happens when the assistant doesn't know the answer?
It tells the customer, hands you the conversation with a summary, and you reply when you can. It never invents prices or availability.
Do customers know they're talking to an automatic assistant?
Yes, always. It says so in its first message and never pretends to be a person.
Where do I see bookings?
You get a message for every new booking and a private page with the up-to-date list.
Does it connect to my booking software or channel manager?
Not yet. For hotels the assistant collects the complete request (dates, guests, needs) and you reply with your offer, as you do today.
Do I need to install anything?
No. We set everything up and look after it.
Try it for free
Message us on WhatsApp or call: we'll show you the assistant working in a few minutes, right on your own phone if you like.
- Phone and WhatsApp
- 351 722 4524
- coming soon
- Area
- Brescia and Lake Garda; Milan, Verona and Trento on request